Hi, Bethie May. To break down the crate, press the button on the top bars releasing the plastic brace and sliding it back. The top bars should then fall down. Then simply release the bottom locks by pressing the button at the hinge. The crate should fold up nicely for you then. We're happy to walk you through this over the phone also! Just call 1-800-645-5154 (M-F, 8 am-5:30 pm, EST).
Date published: 2017-09-26